uality management
@ indiamarkets.com
Preface
Contents
Introduction
Quality management concepts
The ISO-9000 family of standards
ISO-9001: 1994, Quality System Model Guidelines
Developing and implementing a quality management system
Quality system documentation
Internal Quality Audit
Assessment and certification
ISO-9000 as a basis for continuous quality improvement
ISO-9000/2000 implications
ISO-9000/2000 Management concerns Conclusion
Model of a process-based quality management system
Note on Author
Disclaimer
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PREFACE

It is our pleasure to bring to you a tutorial for applying and obtaining the ISO Certification for your business. As you are aware the entire process of building capability in terms of quality is critical to the long-term success of your enterprise. Quality management today encompasses a very broad organizational theme and includes aspects such as Customer focus, Leadership, corporate culture, and adoption to new technologies.

indiamarkets.com supports a networked business environment building virtual communities of business players who participate on our business-to-business marketplace.

It is our endeavour to bring together an evolved community of players that is ready to use the Internet as a medium and participate meaningfully on our marketplace.

One of the key winning requirements for a business unit is to clearly and unambiguously communicate to a wide audience its capability in terms of quality. This is critical to tap the business opportunities and winning orders online.

ISO certification is one of the means by which a business unit can communicate that its business processes are designed to deliver quality. We bring here a tutorial that will address issues of what ISO certification are all about and also the whole process of how you can obtain the certification.

We would welcome any feedback you may have about this tutorial. Also please indicate any service that you may require for your adopting the ISO certification procedures.

We place our grateful acknowledgement to Mr. Vedu Mitter, Six-sigma quality consultant for authoring this tutorial for indiamarkets.com.

Please feel free to drop in an e-mail addressing any query/ clarifications.

Regards,
Quality Management Group
indiamarkets.com

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