uality management
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Preface
Contents
Introduction
Quality management concepts
The ISO-9000 family of standards
ISO-9001: 1994, Quality System Model Guidelines
Developing and implementing a quality management system
Quality system documentation
Internal Quality Audit
Assessment and certification
ISO-9000 as a basis for continuous quality improvement
ISO-9000/2000 implications
ISO-9000/2000 Management concerns Conclusion
Model of a process-based quality management system
Note on Author
Disclaimer
Disclaimer

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