uality management
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Preface
Contents
Introduction
Quality management concepts
The ISO-9000 family of standards
ISO-9001: 1994, Quality System Model
Guidelines
Developing and implementing a quality management system
Quality system documentation
Internal Quality Audit
Assessment and certification
ISO-9000 as a basis for continuous quality improvement and total quality management
ISO-9000/2000 implications
ISO-9000/2000 Management concerns Conclusion
Model of a process-based quality management system
Note on Author
Disclaimer
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Applying ISO-9000 Quality Management Systems
A tutorial
By
Vedu Mitter
Contents
Introduction
Chapter 1:
Quality management concepts
Chapter 2:
The ISO-9000 family of standards
Chapter 3:
ISO-9001: 1994, Quality System Model
Chapter 4:
Developing and implementing a quality management system
Chapter 5:
Quality system documentation
Chapter 6:
Internal Quality Audit
Chapter 7:
Assessment and certification
Chapter 8:
ISO-9000 as a basis for continuous quality improvement and total quality management
Chapter 9:
ISO-9000/2000 implications
Chapter 10:
ISO-9000/2000 Management concerns
Appendix:
Model of a process-based quality management system
Note on Author
Send an enquiry
uality
management
uality
management
